Dear rabyaneh,
I assume you work with ATENA Engineering 3D.
For general recommendations related to convergence issues, please see ATENA Troubleshooting, 2.1.19 Problems reaching convergence and understanding ATENA convergence parameters, 2.4.2 I get the message "The execution is killed due to violation of stop iteration criteria", what does it mean?, and 2.4.6 Floating point problems - Division by zero, Loss of >7 digits on the matrix diagonal, Warning: Sign of diagonal changed when reducing equation, Floating point exception: Multiple floating points traps, Zero or negative jacobian, InvertA: zero determinant, CCMaterials Extended AExc: CC5ParamYield F: project_stress_on_f_division by zero, and similar. The current version of the document is available from our web (Products - ATENA - Documentation).
"No connection" means the 2 neighbouring Macroelements are completely separate - not connected at all through the automatically created contact (in other words, the displacements on the 2 surfaces are completely independent from each other).
If you wish to use an Interface Material, please first see Troubleshooting, 2.2.14 I have problems when using the Interface (GAP) material on contacts.
However, I would recommend to follow Troubleshooting, 2.1.11 Unrealistic damage near loading/support plates during shrinkage or pre- or post-tensioning.
With respect to the strands, you may also like to read Troubleshooting, 2.2.5 How to model bonded post-tensioning cables in ATENA?
If you can not solve the problems, you can send us your model (see Troubleshooting, 2.1.1).