1. It is not clear if you have already read ATENA Troubleshooting, 2.2.14 I have problems when using the Interface (GAP) material on contacts.
2. I also recommend to see Troubleshooting, 2.1.19 Problems reaching convergence and understanding ATENA convergence parameters and 2.4.6 Floating point problems - Division by zero, Loss of >7 digits on the matrix diagonal, CCFEModelExc: CCPardiso solver error: zero pivot, Warning: Sign of diagonal changed when reducing equation, Floating point exception: Multiple floating points traps, Zero or negative jacobian, InvertA: zero determinant, CCMaterials Extended AExc: CC5ParamYield F: project_stress_on_f_division by zero, and similar.
3. If you still have problems, follow Troubleshooting, 2.1.1 to send us your model etc.